FAQ

When will my order ship?

All of my products are made-to-order. Most journals have a 4-7 day production lead time. Journals with extensive customizations, the Mega, or orders with multiple customized journals may take up to 3-7 days longer. If you have a specific date you need your order by, please feel free to message me and I am happy to let you know if I can accommodate. 

I do my very best to get items made and shipped within a timely manner. However, sometimes it may take a few days longer to craft your items than expected. If you wish to inquire about your order, feel free to email me.

 

Do you do custom orders?

YES! Hank Belle was built on making custom orders, and still has a heavy focus on customization. You can find several customizations already built into the "Extra Customization" tab of the website under Leather Journals. If your request is not already located there, please message me with your ideas and I will let you know if we can customize it.

 

Do you accept returns?

I do offer returns on items that are not custom or personalized orders. 

If your item is not a custom order and was not personalized, and you would like to return it, you are responsible for return shipping costs; unless the reason is an error on the part of Hank Belle Journal Co. If there is an error in your order, I will provide your return shipping. 

I do NOT offer returns for the reason of your order not arriving by the date expected. Once your package is in the hands of the postal carrier, I do not have control over when it is delivered. 

 

How do I contact you?

Email: lanae@hankbelle.com

You can also fill out my contact form on the contact page. I typically respond to emails within 24 hours. 

Hank Belle is also on Etsy:

Hank Belle Rustic is our Etsy shop with a focus on our leather goods in general.

Hank Belle Journals is our other Etsy shop with a specialty and focus on our leather book bindery in particular. This shop has a journal full inventory and full customization options.

We are also on social media:

Facebook: Hank Belle Rustic

Instagram: @hankbelleleatherjournals